Frequently Asked Questions

Track Order or Return Items

We could not find the Order. Please try again.

Error

Order Information and Tracking

Choose from two ways to easily track your Crocs.com order.

Option 1: Log in to track your order

1. Visit Crocs.com and select ”Sign In” from the top navigation bar of the homepage. Sign In.

2. Enter your registered email address and password and click Sign In.

3. Under Order History, select your order number.

4. In the Order Details page, find the Track Shipment section and click the tracking number.

5. Your tracking information will display with the estimated delivery date and package travel history.

Option 2: Track with order number and name

1. Click the Order Status link in the footer section of the home page. Order Status.

2. Enter your order number and your email address. (Be sure to capitalize the CUS at the end of the number. For example: 00123456CUS.) Click Go.

3. In the Order Details page, find the Track Shipment section and click the tracking number.

4. Your tracking information will display with the estimated delivery date and package travel history.

Need help?

Contact Customer Service at 1-866-306-3179

Custom Orders

A: Our minimum order quantity is 6 units per design for both custom clogs and custom Jibbitz™ charms. This applies to all re-orders as well.

Returns & Exchanges

Unworn and unwashed items may be returned within 30 days of purchase date. Customers will be issued a refund for the cost of the merchandise and sales tax associated with the transaction to the original form of payment. Shipping charges paid on the original order will not be refunded on returns made in store or online.

- For online returns we provide a printable pre-paid return shipping label for free and easy returns through UPS, however shipping charges paid on the original order will not be refunded (i.e. expedited shipping cost or ground shipping charges when free shipping threshold was not met)

- Items marked "Final Sale" are not eligible for return or exchange and are not subject to price adjustment.

- Products created for collaborations or special events cannot be returned online or in-store unless they're defective.

- Returns can be made in store for a refund to the original form of payment or online at Crocs.com. Store returns can only be processed for amounts up to $250.

Our returns take up to 10-14 business days to process after we receive the item(s). Please note that it may take additional time for the refunded amount to post your account depending on your bank or financial institution.

If there is a quality issue with your item, please refer to our warranty policy.

Crocs reserves the right to change this Return Policy at any time.

Shipping Information

If you feel an item purchased at Crocs.com was damaged during shipping, please contact Customer Service for an exchange or refund within 30 days of arrival.

Unsubscribe from Email Newsletter and Mobile Text Notifications

To unsubscribe from Mobile text notifications:

1. Find the text thread from Crocs on your phone

2. Type in “STOP” and send the text to the thread

3. You will then receive a text confirmation that you are unsubscribed from messaging.

To unsubscribe from the email newsletter:

1. Scroll to the bottom of the most recent Crocs Newsletter

2. Click on “Unsubscribe”

3. You will then be redirected to a page confirming that you have been unsubscribed from the newsletter.

Contacting Customer Service

Our Customer Service team is happy to assist with questions you have about Crocs™ and our products. You can reach us in three convenient ways:

1. Call us for help. Contact us by phone to speak directly to one of our Customer Service representatives. Our phone number is 1-866-306-3179.

2. Chat live for fast assistance. Connect with a Customer Service member via live chat during regular business hours.

a. From the bottom navigation bar, select  

b. Enter your name, email address, question and order number (if available) and click Chat Now.

Crocs Coupon Information and Promotion Codes

Crocs™ coupon and promotional codes need to be applied in the cart prior to checking out. You can apply your coupon or promotional code in the "Promo or Coupon Code" field on the left side of the cart, under the list of shoes being ordered. Make sure to hit the apply button in order to ensure your coupon is applied appropriately. Once applied, you will see the price change in the cart.

Looking for a coupon code? See our latest offers.

We are not able to apply coupons once orders are placed. We do want you to enjoy your discount at Crocs.com and hope that you'll hold on to the coupon code for a future order. If your coupon code is valid for a short time, you can watch for new promotions and discounts by signing up for our newsletter.

Coupon codes issued by Crocs.com or Crocs online customer service are for use ONLY on Crocs.com and cannot be used in Crocs owned stores or on any other Crocs owned website.

** Please note that there may be an exclusions list for certain coupons or promotional codes. This information can be found after you apply the coupon. Under the pricing area, you will see your coupon applied with a details link next to it that will list any applicable exclusions for your convenience. **

Usually, if a coupon code isn't working, it's been entered incorrectly or has expired. Please check your coupon code for the following:

1. Coupon codes are often case sensitive, so be sure you're entering it in the proper case. Also, double-check to ensure you're typing the numbers and letters in the correct order.

2. Most coupon codes cannot be combined with other coupon codes or site offers and promotions.

3. Your coupon code may have expired. If the coupon code has expired, you'll receive an "Expired Promo Code" error message under the coupon and promo code box.

4. Some coupon codes are valid only on specific styles and will not work with non-qualifying styles. You can check coupon or promotional exclusions with the details link once the coupon is applied in your cart.

Payment Options

We currently accept the following payment methods:

- Visa

- MasterCard

- American Express

- Discover

- JCB

- Crocs Gift Cards

- Afterpay

- PayPal

- ApplePay

- Cash App Pay

At this time we do not accept any other forms of payment.

Afterpay

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

Both physical and e-gift cards are redeemable on Crocs.com and in Crocs-owned stores.

For more information about Crocs Gift Cards, please see gift card terms.

Shipping Methods, Rates & Delivery Estimates

- $9.99 flat rate or FREE on orders over $49.99 (not including taxes and after discounts).

- Free shipping is valid on all orders with a pre-tax subtotal of $49.99 or more; other discounts applied to your order could change your subtotal. Exclusions apply

- Orders ship within 2-4 days of order date.

- Transit time estimated to be 5-6 business days from receipt of your shipping confirmation email.

- Delivery times to AK, HI, PO Boxes, PR, VI may take longer.

Packaging

One of the biggest ways we reduce the environmental impact of our packaging is to limit using shoe boxes where possible. Our global polybag has an 85% lower carbon footprint than a shoe box*. Even better, it’s made from 100% recycled material**. Because Crocs are durable and often lightweight, they don't require the same level of protection other shoes might. This is why most of our products are sold without a shoe box.

*This comparative metric was made against a shoebox containing 85% recycled cardboard, 15% market mix cardboard, and weighing 180 grams and calculated using the Higg Materials Sustainability Index (Higg MSI at Worldly) V3.7 developed by the Sustainable Apparel Coalition, a cradle-to-gate material assessment tool that calculates environmental impacts of materials. The calculation was completed in 2024 by Crocs, Inc. and is not verified by a third-party.

** Our LDPE product polybags are made from 100% post-industrial recycled content.

Sales tax is calculated according to the ship-to address for orders placed on Crocs.com. If the ship-to state has a sales tax and no exemptions for footwear or clothing, sales tax will be applied at the full state/city/county and any other special district taxes.

EQL

A Hype Commerce platform used to manage the launches of high heat products. EQL prevents sites from crashing, slows down scammers and delivers a launch that is Run Fair.

Crocs size chart

Size charts can be found in the link under the size selections on each product page or on our size chart page below:

Size chart Page

Caring for Your Crocs

Cleaning your Crocs is easy and only takes a few items to get them looking and feeling new again.

Product Warranty

Crocs, Inc. (“Crocs”) warrants all of its Crocs™ products (the “Products”), purchased by consumers either directly from Crocs or from Crocs’ authorized resellers (including authorized retail and Internet-based sellers), to be free from manufacturing defects for 90 days from the date of purchase. This warranty does not extend to Products supplied/sold by unauthorized vendors, whether Internet-based or otherwise. This warranty does not apply to any defects in the Products arising from normal usage, fair wear and tear, damage by you, or any alteration or repair carried out without our approval.

Under no circumstances shall Crocs be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. There are no warranties which extend beyond those indicated herein. Any implied warranties that may be applicable to the Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

If your Product develops a defect while under warranty, you should contact Crocs as indicated below, and any defective Product, at Crocs’ instruction, may be returned to the below address for an exchange or refund with receipt or proof of purchase. If you do not have a receipt or it is past the 90-day window, we cannot replace your item, but we would love to help you find a new pair. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Crocs, Inc.

ATTN: Customer Service

13601 Via Varra

Broomfield, CO 80020

USA

Phone: 1-866-306-3179

Web: https://www.crocs.com/customer-service/contact-us.html

Recycling Crocs Shoes

Crocs, Inc. and Soles4Souls have partnered to provide the opportunity to recycle your lightly worn Crocs shoes, so that they can be used in a "second life."

Once Soles4Souls receives your shoes, they will clean them and donate them to people who need shoes in impoverished nations around the world.

Crocs molded clogs

Crocs shoes made entirely of Croslite™ material do not contain latex. Crocs shoes that are not made entirely of Croslite™ material may contain other products within legal limits. See individual product pages for details.

Are Crocs products vegan?

Yes, in 2021 Crocs became a 100% vegan brand, eliminating all animal derived materials from our products.

Slip Resistance

Certain Crocs™ shoes offer CrocsLock™ tread, which provides slip-resistance that meets or exceeds industry standards. Please note that while they are slip-resistant, they are not completely slip-proof. Please use general caution, as you would in any other shoe.

Replacement Parts

We do not currently replace rivets, or liners. If you believe there is a quality issue with your item, we will make it right. Items may be returned for an exchange or refund within 90 days with receipt or proof of purchase. If you do not have a receipt or it is past the 90-day window, we cannot replace your item, but we would love to help you find a new pair.

Replacement straps can be found here.