Fast, Easy Returns at Crocs.com

This policy has recently changed. Effective Date of this version: August 4, 2025.

Unworn and unwashed items may be returned within 30 days of purchase date. Customers will be issued a refund for the cost of the merchandise and sales tax associated with the transaction to the original form of payment. Shipping charges paid on the original order will not be refunded on returns made in store or online.

• For online returns we provide a printable pre-paid return shipping label for free and easy returns through UPS, however shipping charges paid on the original order will not be refunded (i.e. expedited shipping cost or ground shipping charges when free shipping threshold was not met).
• Items marked "Final Sale" are not eligible for return or exchange and are not subject to price adjustment.
• Products created for collaborations or special events cannot be returned online or in-store unless covered by our warranty policy.
• Returns can be made in store for a refund to the original form of payment or online at Crocs.com. Store returns can only be processed for amounts up to $250.
• We reserve the right to refuse returns, replacement shipments, refunds, and exchanges to prevent fraud, suspected fraud, or abuse. Our returns take up to 10-14 business days to process after we receive the item(s). Please note that it may take additional time for the refunded amount to post your account depending on your bank or financial institution.
• If there is a quality issue with your item, please refer to our warranty policy.
• Crocs reserves the right to change this Return Policy at any time.

Shipping Damage

• If you feel an item purchased at Crocs.com was damaged during shipping, please contact Customer Service for an exchange or refund within 30 days of arrival.

To view your return status or initiate a return, enter in your order number and email address below.