Fast, Easy Returns at

Item(s) are available for return once they have shipped. A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise within 45 business days to the original form of payment. Items that are beyond 45 days from that date will no longer be available for return.

Items marked "Final Sale" are not eligible for return or exchanged and are not subject to price adjustment.

Products created for collaborations or special events cannot be returned online or in-store unless they're defective or flawed.

Our returns take up to 10-14 business days to process after we receive the package. Please note that it may take additional time to post your account depending on your bank or financial institution.

If there is a quality issue with your item, click here for our warranty policy.

Crocs reserves the right to change this Return Policy at any time.

To view your return status or initiate a return, enter in your order number and email address below.

At this time, we are unable to process returns. Please check back later after we complete our maintenance. If you have any concerns, please reach out to our customer service agents.

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Custom Order Tracking

For customization order tracking information, please contact customer service by phone at 1-833-585-1459.