Fast, Easy Returns at Crocs.com

Fast, Easy Returns at Crocs.com

We want to make your return as comfortable as possible, and we’ll gladly take your Crocs item back in its original, unworn condition within 45 days of purchase. For more details, please read our return policy. You also may also return your purchase at any Crocs-owned retail store — click here for instructions.

At this time, we are unable to credit PayPal orders when items are returned to a Crocs-owned store. If you made a purchase online using PayPal and are returning your item to a Crocs-owned store, you will receive a Crocs gift card for the refund amount.

Online Return Instructions at Crocs.com

  1. Registered Users: Sign In to view your order receipt.
    Guests: Enter your Order Number and Billing Last Name below.
  2. Go to your Order History and click Order Details.
  3. Click Return Item(s) and follow the prompts to complete your return.

After we receive your package, your refund should be processed within 10–14 business days.