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Crocs Return Policy
If you’re not completely satisfied with your purchase, you can return unworn items within 45 days with proof of purchase for a full refund.
If you don’t have a proof of purchase, we will gladly make an exchange or offer you store credit for the current retail price.
If you believe there is a quality issue with your item, it may be returned for a refund within 90 days with proof of purchase; or exchanged or returned for store credit at any time.
Returning Crocs™ Goods
You may return your Crocs.com purchases for refund or exchange by mail or at an official Crocs-owned retail store or kiosk provided the return is consistent with the return policy above. Items from orders at crocs.com may be returned to a Crocs store for up to $250 per order.
Please note: We do not cover shipping and handling costs for returns. We will deduct $7.50 from your refund if you use the prepaid label included with your purchase. Or, if you prefer, you may pay to ship with a carrier of your choice.
Retail partners such as sporting goods stores and department stores will not accept Crocs.com purchases for return.
Paypal Note: At this time we are unable to credit Paypal orders when items are returned to a crocs owned store. If you made a purchase online using Paypal and are returning your item(s) to a crocs owned store, you will receive a crocs gift card in the amount of the return refund, redeemable at Crocs owned stores or at crocs.com.
Price Adjustment Policy
Prices are guaranteed for 14 days. If an item you buy goes on sale within 14 days of purchase, we’ll honor the new price at your request in the form of a Crocs gift card with a valid proof of purchase, except as stated below for "Final Sale" items. The price adjustment policy applies to price changes that occur within the 14-day period following your purchase only.
Paypal Note: If you made a purchase on crocs.com using Paypal, price adjustments will be processed in the form of a crocs gift card in the amount of the price difference.