Fast, easy returns

We’ll gladly take your crocs item back in its original, unworn condition at any time with a receipt. For more details, read our return policy.

You can return crocs.com purchases either online or at any crocs-owned retail stores and kiosks.
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Online return instructions

1. Guests: Enter your order number and billing last name below. Registered Users: login to view you order reciept.
2. Click "Start a New Return for this Order" in the yellow box in the right column
3. Check the box next to the item(s) you wish to return, and follow steps to print pre-addressed return label and packing slip with your RMA (Return Merchandise Authorization) number.
4. Package your item(s) with your RMA number and ship with carrier of your choice.