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Fast, easy returns
We’ll gladly take your crocs item back in its original, unworn condition at any time with a receipt. For more details, read our return policy.
You can return crocs.com purchases either online or at any crocs-owned retail stores and kiosks.
Please Note: At this time we are unable to credit Paypal orders when items are returned to a crocs owned store. If you made a purchase online using Paypal and are returning your item to a crocs owned store, you will receive a crocs gift card in the amount of the return refund.
Find a crocs store »
Online return instructions
- Guests: Enter your order number and billing last name below. Registered Users: login to view you order reciept.
- Click "Start a New Return for this Order" in the yellow box in the right column
- Check the box next to the item(s) you wish to return, and follow steps to print pre-addressed return label and packing slip with your RMA (Return Merchandise Authorization) number.
- Package your item(s) with your RMA number and ship with carrier of your choice.
Start an online return