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Fast, easy returns

We’ll gladly take your crocs item back in its original, unworn condition within 45 days with proof of purchase. For more details, please read our return policy.

You can return crocs.com purchases either online or at any crocs-owned retail stores and kiosks within 45 days of receipt. Please remember to take your order confirmation with you to the store.

Please Note: At this time we are unable to credit Paypal orders when items are returned to a crocs-owned store. If you made a purchase online using Paypal and are returning your item to a crocs-owned store, you will receive a crocs gift card in the amount of the return refund.

Find a crocs store

Online return instructions

  1. Guests: Enter your order number and billing last name below. Registered Users: login to view your order receipt.
  2. Click "Start a New Return for this Order" in the yellow box in the right column.
  3. Check the box next to the item(s) you wish to return, and follow steps to print pre-addressed return label and packing slip with your RMA (Return Merchandise Authorization) number.
  4. Option A: Package your return with the packing slip inside and the return label outside.
  5. Option B: A prepaid label will be provided in your package. Write your RMA number on the prepaid label we’ve provided. Please note: We will deduct $7.50 from your refund if you use our label. Or, if you prefer, you may pay to ship with a carrier of your choice using Option A.

Start an online return

where is my order number?

Locating your order confirmation number

Email Confirmation. Find your order number on the email confirmation you received at the time of purchase.
Shipping Invoice. Look for your order number on your shipping invoice, included inside your shipped package.

Oops

We could not find the Order. Please try again.