- contact us
- frequently asked questions
- order and payment
- shipping & delivery
- fit guide & size chart
- gift cards
Fast, easy returns
We’ll gladly take your crocs item back in its original, unworn condition at any time with a receipt. For more details, read our return policy.
You can return crocs.com purchases either online or at any crocs-owned retail stores and kiosks.
Please Note: At this time we are unable to credit Paypal orders when items are returned to a crocs owned store. If you made a purchase online using Paypal and are returning your item to a crocs owned store, you will receive a crocs gift card in the amount of the return refund.
Find a crocs store »
Online return instructions
- Guests: Enter your order number and billing last name below. Registered Users: login to view you order reciept.
- Click "Start a New Return for this Order" in the yellow box in the right column
- Check the box next to the item(s) you wish to return, and follow steps to print pre-addressed return label and packing slip with your RMA (Return Merchandise Authorization) number.
- Option A: Package your return with the packing slip inside and the return label outside.
- Option B: A prepaid label will be provided in your package. Write your RMA number on the prepaid label we’ve provided. Please note: We will deduct $7.50 from your refund if you use our label. Or, if you prefer, you may pay to ship with a carrier of your choice using Option A.
Start an online return