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Reporting counterfeit/fake products

Cancelling Orders

You may cancel an order within 30 minutes of submitting. Orders placed using Crocs gift cards cannot be cancelled.

For information about refunds or exchanges, please see our return instructions.

Online cancelling instructions

  1. Guests: Enter your order number and billing last name below. Registered Users: login to view you order reciept.
  2. Click the "cancel this order" link in the yellow box in the right column. If you do not see the cancel button your cancel window has expired. Please wait to receive your package and then follow the return instructions.
where is my order number?

Locating your order confirmation number

Email Confirmation. Find your order number on the email confirmation you received at the time of purchase.
Shipping Invoice. Look for your order number on your shipping invoice, included inside your shipped package.

Changing your order

Unfortunately orders cannot be changed once they have been placed. Please cancel or return the items and place a new order.


We could not find the Order. Please try again.