Since we don't have a Crocs kiosk in our mall anymore, I bought online. I ordered a pair of 12-13 for my son. When they arrived, they were too small, so I returned them and ordered the next size up. It let me choose from Juniors 1, 2, or 3. I choose Junior 1. I was really frustrated when they arrived and were marked J 1-3. They are enormous and didn't fit.
To make it all worse, when I ordered the second pair, I hurried to do that to catch a December sale that was ending and ordered first. Then I figured out how to return. Crocs doesn't reimburse you for return shipping but they offered a free shipping credit. Since I had already ordered the second pair, it was too late to cash that in. So I had to pay for shipping and return shipping on the first pair plus shipping on the second pair.
When the 2nd pair arrived and were way too big, I was really annoyed because now I had to pay for return shipping on the 2nd pair as well. I don't understand why they couldn't appropriately label the size options for the shoes. If I had known ahead of time that the junior sizes were J 1-3 and not just J 1, I would have chosen a different type of crocs. After paying so much for shipping and not winding up with any shoes, I went to Payless ShoeSource at our local mall and bought a different type of shoes altogether since I could have my son try them on, buy them on sale, and not have to pay any shipping.
I'm really frustrated. I'm a divorced mother of two with no money to spare and having to shell out money for shipping and return shipping twice really makes me think twice about whether I want to bother with crocs again. It's too bad because we really like the shoes otherwise. Fix your website!!! :(
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