The product seems to be well made but run small. The site says to move up in size and when it should be 2 sizes. I wear a 10.5 and I have a wide foot so I ordered a 12. The Croc was still too small. The return process was simple if you don't mind not getting your shipping cost back and then still having to pay for the return shipping as well. The shipping and return shipping cost almost as much as the refund I will be receiving. If only the review process was as easy. Getting to the review page took an act of Congress. Most other retailers, when they send you an email asking for a review, have a link that takes you directly where they want you. Crocs does not, they make you try to figure it out. I would not recommend Crocs website or products.