Bad crocs, no matter how you slice it
I ordered 2 pairs of Crocs, both the same size (12-13). One was this style, and another was a slightly different style. When they arrived, this pair was a full inch shorter and much narrower than the other style I ordered. Assuming I got a mis-sized pair, I contacted online help. The rep told me that because these are made in Mexico, they run smaller than the other pair I ordered (made in China). I asked how I was supposed to know that, given that the sizing info for both styles said they had a "relaxed fit, 1/2 sizes order down". The rep then told me to bring them to a store and exchange them. Since nearest store is 1.5 hours away. I contacted Crocs by phone, hoping for some better help. The person on the phone basically told me the same thing, but was at least willing to offer me free return shipping. Since Crocs obviously knows they have a sizing problem, I'd say buy in store, if at all. I can't believe a company can offer a shoe that varies so much in size depending on country of manufacture. When you have a 1 inch variation on a kids shoe, that is a huge difference! I think I'll be buying the generic versions locally from now on.