change your mind? no problem. our return process makes it easy.
Crocs™ products are covered by a 90-day warranty.
Shop Crocs with confidence.
If you’re not completely satisfied with your purchase, you can return unworn items at any time with a receipt.
If the items have been worn or you don’t have a receipt, we will gladly make an exchange or offer you store credit for the current retail price.
If you believe there is a quality issue with your item, it may be returned for a refund within 90 days with receipt; or exchanged or returned for store credit at any time.
Returning Crocs™ Goods
You may return your Crocs.com purchases for refund or exchange by mail or at an official Crocs-owned retail store or kiosk. Items from orders at crocs.com may be returned to a Crocs store for up to $500 per order.
Please note: We will deduct $7.50 from your refund if you use the prepaid label included with your purchase. Or, if you prefer, you may pay to ship with a carrier of your choice.
Retail partners such as sporting goods stores and department stores will not accept Crocs.com purchases for return. See return instructions.
Price Adjustment Policy
Prices are guaranteed for 14 days. If an item you buy goes on sale within 14 days of purchase, we’ll honor the new price at your request.
*The price adjustment policy applies to price changes that occur within the 14-day period following your purchase only.
Please Note: If you made a purchase on crocs.com using Paypal, price adjustments will be processed in the form of a crocs gift card in the amount of the price difference.
No exchanges or returns on items marked as final sale. No price adjustments given on final sale items.
If you believe there is a quality issue with your item, Crocs will make it right.
The item may be returned for a refund within 90 days with receipt; or exchanged or returned for store credit at any time.
If you have questions, call us at 1-866-306-3179 or live chat with us during the hours below:
Monday – Friday: 7:00 am to 8:00 pm MST
Saturday / Sunday: 8:00 am to 4:30 pm MST