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Contact Us

By Email

By Phone

Mondays - Fridays
9.30am - 5.30pm

For web order enquiries:
+65 6411 7641
For general enquiries:
+65 6499 9500

We endeavor to respond within 24 hours.
(excluding weekends & public holidays)

Return Policy

New return policy with effect from 20 January 2015.

Crocs Singapore will gladly accept returns on items purchased online and provide full refund subject to the following conditions:
1. The purchase was made from our website, www.crocs.com.sg.
2. The items must be in a resaleable condition, unworn and with tags still attached.
3. The items are returned to Crocs within 45 days of purchase.

For items deemed subject to fair wear and tear, accidental damages or misuse, a full refund will not be provided. Crocs Singapore has the right to assess the condition of returned goods prior to providing a full refund. In the event of any dispute, the decision of Crocs Singapore shall be final and conclusive. For exchanges, customer is required to place a new order subject to availability.




Return Instructions

To return your product, you will need to initiate a RETURN process within 45 days of your order date.

Registered Customers:
Step 1:
Log in to your account using your e-mail address and password.
Go to ‘My Account’. Under ‘Order History' section, click on ‘details, tracking & returns’ corresponding to the item you wish to return.
Step 2:
Select from the list one of the reasons for return - and fill in any additional comments you might have.
Step 3:
Mail the shoes back to:
  Wong Chin Fon
  RMA-(Your order # ending with 'CSG') - (Your full name)
  No. 15 Gul Way
  Level 3, #03-00
  Singapore 629193

Guest Users:
Step 1:
Go to 'Order return form'.
Fill in the 'Order Number' & 'Last Name' (of shipping addressee).
Step 2:
Select from the list one of the reasons for return - and fill in any additional comments you might have.
Step 3:
Mail the shoes back to:
  Wong Chin Fon
  RMA-(Your order # ending with 'CSG') - (Your full name)
  No. 15 Gul Way
  Level 3, #03-00
  Singapore 629193

Note: Return shipping is non-refundable. Please allow 2 weeks processing time. Crocs retail stores do not accept any returns of purchases made online. Kindly follow the 'Return instructions' to ensure your request is processed promptly.

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