Mondays - Fridays
9.30am - 5.30pm
For web order enquiries:
+65 6411 7641
For general enquiries:
+65 6499 9500
We endeavor to respond within 24 hours.
(excluding weekends & public holidays)
Effective Date of this version: 27 June, 2014
Table of Contents
The terms “Automatic Anonymous Information” and “AAI” refer to information we collect through this Website that does not, in and of itself, identify you personally. One example of AAI is your IP address.
The terms “Crocs,” “we,” “us,” and “our” refer to Crocs Singapore Pte. Ltd (and/or its affiliates or related corporations).
The term “Feedback” refers to the Content you post on or through this Website that is specifically about how we can improve this Website and the products and services we make available through this Website.
The terms “Personally Identifiable Information” and “PII” refer to individually identifiable information about you that could permit one to identify or contact you, and include personal data as defined under the Singapore Personal Data Protection Act 2012. Examples of PII include your name, address, and email address.
The term “Website” refers to crocs.com.sg, including the Crocs online store, which is owned by Crocs Inc. and operated by Crocs Singapore Pte. Ltd.
The terms “you” and “your” mean any user of this Website.
We collect two types of information from visitors to the Website, “Automatic Anonymous Information,” or “AAI,” (which does not, in and of itself, identify you personally) and “Personally Identifiable Information,” or “PII,” which is individually identifiable information about you that could permit one to identify or contact you.
Information You Manually Provide. We collect the PII you manually provide (using your keyboard, touchpad, and/or mouse) when you use our Website. At various places on the Website, we may request certain PII, such as your name, phone number, email, billing address, shipping address and other PII. You may choose to provide PII in order to access or use certain features or services of the Website, such as making a purchase, registering on the Website, entering a contest or sweepstakes, filling out a survey, or providing Feedback. Where possible, we indicate which fields of information are required and which fields are optional. You can always choose not to provide information, but you may not be able to use a particular service or feature on the Website.
Information From Third-Party Social Media Platforms. You may be able to register, log-on, or enhance your profile on our Website by choosing to automatically populate the requested data fields with information you previously provided to a third-party social media platform. By doing this, you are asking the third-party platform to send us information from your profile on that platform. We treat that information as we do any other information you give to us when you register, log-on, or enhance your profile. After you have connected, the third party may also send us additional information from your profile that allows us to offer certain functionalities on the pages you view.
Information from your mobile or tablet device. Likewise, if you download one of our mobile or tablet applications or access our Website through your mobile or tablet device, we may automatically collect certain information from or about your device. The types of information we may collect include the type of device you use, your device’s unique ID, the IP address of your device, your device’s operating system, the type of mobile or tablet Internet browsers you use, and information about the way you use our mobile or tablet application.
In addition to cookies, we may also use “web beacons” and other web technologies to manage our Website and email. A web beacon is a small bit of computer code. Web beacons may be used to count how many people visit a web page or tell us whether an email has been opened. We may link the information we collect using web beacons and other web technologies to information that identifies you personally.
In addition to the cookies we deliver to your computer through our Website, certain third parties may deliver cookies to you for a variety of reasons. For example, we are a Google Trusted Store and third parties may be placing and reading cookies on your browser, or using web beacons or similar technologies to collect information in connection with the Google Trusted Stores program. To learn more about the Google Trusted Store program, click here. We also use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Website. To learn more about Google Analytics, click here. Other third parties may deliver cookies to your computer for the purpose of tracking your online behaviors across nonaffiliated websites and delivering targeted advertisements either on our Website or on other websites.
We may/will collect, use and/or disclose the PII that you have provided to us through our Website or otherwise, for the following purposes :
to manage and/or administer your sign-up through this form to receive news (including events and product launches), promotions and marketing information from us and on our products;
to analyze and/or profile your purchases, transactions and/or likes or dislikes so as to be better able to send you relevant or targeted news (including events and product launches), promotions and marketing information from us and on our products;
to send you (whether by email, postal mail or otherwise) news (including events and product launches), promotions as well as marketing information from us and on our products;
to store and backup your PII;
to provide the information, products and services you request;
to provide you with effective customer service;
to provide you with a personalized experience when you use our Website;
to contact you with information and notices related to your use of our Website;
to improve the Content, functionality and usability of our Website;
to better understand your needs and interests;
to improve our products and services;
to improve our marketing and promotional efforts;
for security, credit or fraud prevention purposes; and/or
In order to conduct our business operations more smoothly, we may also be disclosing the PII you have provided to us to our third party service providers, agents and/or our affiliates or related corporations, and/or other third parties, whether sited in Singapore or outside of Singapore, for one or more of the above-stated Purposes. Such third party service providers, agents and/or affiliates or related corporations and/or other third parties would be processing your PII either on our behalf or otherwise, for one or more of the above-stated purposes. Please see the section titled "How Does Crocs Share the Information it Receives?" for more information on this topic.
When you enter a contest or other promotion, we may ask you for certain PII such as your name, address and/or email address in order to administer the contest, to send you promotional emails, notify winners and make the winners’ list publicly available pursuant to applicable law. Your consent to such promotional use and disclosure of this information is a condition of your participation. In cases where the sweepstakes or promotional offer is co-branded with or sponsored by another party, we may share your information, with your consent, with that party. Entering such contests and providing the required PII in these instances is solely your choice; you do not need to provide such information or enter such contests to browse this Website.
If you provide us with your email address as part of a purchase transaction on our Website, or if you choose to receive communications from Crocs, we may periodically send you newsletters, emails featuring exclusive sales and promotions, and emails requesting your Feedback on our products and services. In addition, if you make a purchase on our Website, we will send you order and shipping confirmation emails. You can remove your email from our email list at any time. To learn how, read the “Accessing and Updating Your Information” section below. You may also click on the “unsubscribe” link in every Crocs email or send an email to email@example.com with “Opt-out” in the subject line.
We maintain reasonable administrative, physical and technological measures to protect the confidentiality and security of information you submit on or through our Website. For example, when collecting credit card information for online purchases, we offer secured-service transactions that encrypt your information in transit to thwart others from intercepting or misusing it. Unfortunately, no website, server, or database is completely secure or “hacker proof”. We therefore cannot guarantee that your PII will not be disclosed, misused or lost by accident or by the unauthorized acts of others. Further, we cannot control dissemination of PII contained in User-Generated Content you post on or through our Website, and you should have no expectation of privacy in such information.
We will also put in place measures such that your PII in our possession or under our control is destroyed and/or anonymized as soon as it is reasonable to assume that (i) the purpose for which that PII was collected is no longer being served by the retention of such PII; and (ii) retention is no longer necessary for any other legal or business purposes.
Crocs may share the AAI and/or PII submitted on or through this Website in the following ways:
Third–Party Service Providers. Crocs shares information collected through this Website with third-party service providers who act for or on its behalf. For example, we may use third-party vendors to design, operate, and/or host our Sites, to conduct surveys, and to help us with our promotional efforts. These third parties may need information about you to perform their functions. Typically, third-party service providers who receive PII are bound by contract to use it only on our behalf. However, some of our service providers, such as our advertising partners, are permitted to collect AAI through our Website and use that AAI in connection with providing services to nonaffiliated third parties. For more information about behavioral advertising and third-party cookies, read the “Cookies Delivered by Third Parties” section above.
Business Partners. From time to time, we may share your information with selected third parties (other than our service providers, affiliates, or subsidiaries) for their own marketing purposes. For example, in cases where a sweepstakes or promotional offer is co-branded with or sponsored by another party, we may share your information, with your consent, with that party. In some cases, you may not be able to participate in a contest or take advantage of a promotion unless you consent to disclosure to our business partner of the information you submit in connection with the contest or promotion.
Compliance With Laws and Protection of Our Rights and the Rights of Others. Crocs may be obligated to cooperate with various law enforcement inquiries. Crocs reserves the right to share or transfer PII to comply with a legal requirement, disclose any activities or PII about you to law enforcement or other government officials as we, in our sole discretion, determine necessary or appropriate, in connection with an investigation of fraud, for the administration of justice, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
As Described in a Privacy Notice. We reserve the right to disclose your information as described in any privacy notice posted on a page of our Website where you provide that information. By providing your PII on that page you will be consenting to the disclosure of your PII as described in that privacy notice.
As Described in a Click–Through Agreement. We reserve the right to disclose your information as described in any click–through agreement to which you have agreed.
You always have the opportunity to review and change the information you provide to us by logging into the Website and entering in the new information yourself. You can edit your name, contact information and preferences by logging into the “My Account” section of the site.
You may also request to access the PII currently in our possession or control by submitting a written request to us. We will need enough information from you in order to ascertain your identity as well as the nature of your request, so as to be able to deal with your request. Hence, please submit your written request at the following webpage and using the online form set out therein.
For a request to access PII, once we have sufficient information from you to deal with the request, we will seek to provide you with the relevant PII within 30 days. Where we are unable to respond to you within the said 30 days, we will notify you of the soonest possible time within which we can provide you with the information requested. Note that the PDPA exempts certain types of PII from being subject to your access request.
We will also be charging you a reasonable fee for the handling and processing of your requests to access your PII. We will provide you with a written estimate of the fee we will be charging. Please note that we are not required to respond to or deal with your access request unless you have agreed to pay the fee.
We will take reasonable efforts to ensure that your PII is accurate and complete, if your PII is likely to be used by us to make a decision that affects you, or disclosed to another organisation. However, this means that you must also update us of any changes in your PII that you had initially provided us with. We will not be responsible for relying on inaccurate or incomplete PII arising from your not updating us of any changes in your PII that you had initially provided us with.
You must be at least 13 years old to have our permission to use this Website, and at least 18 years old to register on our site or make any purchases in our online store. We do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 13 years of age. If you are under the age of 13, you can use this Website only in conjunction with your parent’s or guardian’s permission. If you are under the age of 18 and wish to register on our site or make any purchases in our online store, you may only do so in conjunction with your parent’s or guardian’s permission.
From time to time, for example, because of changes in the law or technology or the way we operate our business, we may ask your permission to use the PII we have collected from you in new or different ways. We will do this by sending you a notice by email at the last email address you provided us, asking you to agree to the change. If you do not expressly agree to the change, we may, at our discretion, delete all or some of your PII from our databases to avoid using your information in ways to which you have not consented.
Where your PII is to be transferred out of Singapore, we will comply with the PDPA in doing so. In this regard, this includes us taking appropriate steps to ascertain that the foreign recipient organisation of the personal data is bound by legally enforceable obligations to provide to the transferred personal data a standard of protection that is at least comparable to the protection under the Act.
Need more help? You can refer to our Help Center or email one of our friendly Customer Service Specialists at firstname.lastname@example.org.
You may also contact our Data Protection Officer at DPO@crocs.comCrocs Singapore Pte. Ltd.
150 Cecil Street, #04-00, Singapore 069543
We always enjoy hearing from you and appreciate your business.