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Frequently Asked Questions


What size Crocs should I purchase?

Order the closest available size to your usual shoe size. If you typically wear a half-size, we recommend ordering the next largest full size. For detailed sizing information, please see the sizing chart on each product page.

Is it safe to order on-line with my credit card?

Yes, your privacy is paramount. Crocs Footwear's web cart has state of the art security and encryption parameters and sits behind the firewall of a worldwide leader in software technology.

Changing or Cancelling Your Order

We begin processing orders immediately. For this reason we are unable to change or cancel orders.

What is the return policy on Crocs products?

We are glad to take your Crocs items back in its original, unworn condition with a receipt within 45 days of purchase. Please refer to our Return policy for more details.

Where can I purchase Crocs?

The shoes can be purchased at or through a variety of individual dealers and of course our concept stores . The dealers can be located through our website in the Store Locator.

How do I care for my Crocs?

Caring for your Crocs is easy. To keep your Crocs in good condition, you will want to avoid leaving them where they will be exposed to heat or sun, such as a dish washer, washing machine, or hot car, as this can cause the shoes to shrink or warp.

You can keep your classic Crocs clean by hand washing them with cold water and a mild soap. If you have Metallic leather Crocs, clean gently with a soft rubber sponge or slightly damp rag. Use a leather cream to restore shine and a protector spray to repel water.

If your Crocs are made with Smooth Napa Leather; Remove dust and dirt with a damp rag. Use a cotton brush to apply a natural waxy shoe cream or wax. Apply slowly in spiral manner.

Patent Leather Crocs can be gently wiped off with a clean damp cloth or use a professional product which had been designed to clean patent leather. Never use harsh chemicals such as alcohol, detergent or liquid, they will remove the shine and luster from your shoes.

PU Wedges and heel material: A damp cloth should remove most dust and dirt. Avoid solvent cleaners wherever possible as these may destroy the glue used to bond the sole.

For Suede and Lambs wool Crocs; clean upper gently with soft wire brush or plastic brush, spray with impregnation spray for water repellence.

Leather Crocs and be cleaned gently with a humid rag or brush. Apply waxy shoe cream and polish/brush with soft brush, cotton or wool rag to a natural luster.

For Elastic/Stretch Material; Clean gently with humid rag or soft rubber.

Would I receive a confirmation email of my purchase?

All submitted online orders will receive an automated confirmation email. In case of any technical issues and you did not receive a confirmation email, please email us at

I purchased or received a gift from a Crocs store overseas, can I exchange them here in Singapore?

Being a global brand, it is not necessary that we will accept an exchange for Crocs purchased outside Singapore. Kindly make sure you have proof of purchase and email us at for further information.

Do you deliver to another country?

For safe & effective delivery, we do not offer this service outside Singapore.

I’m a retailer and I would like to sell Crocs?

For further information on how to sell our product line, please email us at and our friendly Customer Service Team will attend to your enquiry.

Where can I buy Crocs eyewear?

Crocs eyewear are available at selected Crocs Concept Stores. Please check in-store for more details.

Does your online store carry jibbitz & accessories?

Unfortunately our webstore does not sell jibbitz & accessories. You may purchase them at our retail stores. For a list of crocs stores, please check out our store locater page.