With Cantonese & English Support
Mondays - Fridays
9.30am - 5.30pm
For web order enquiries:
Toll Free (免費熱綫)
800 905 443
For general enquiries:
We endeavor to respond within 24 hours.
(excluding weekends & public holidays)
Of what material are Crocs made of?
A material we call Proprietary Closed Cell Resin (PCCR) which is NOT plastic NOR rubber. PCCR is closed-cell in nature, which virtually eliminates odor.
About Croslite™ Technology
Croslite™ material is a unique and proprietary material found in every pair of Crocs™ shoes. Croslite™ technology helps Crocs create soft, lightweight, non-marking, and odor-resistant footwear. Many Crocs™ shoe styles have been certified by US Ergonomics.
Why are Crocs beneficial for my feet?
Beyond being comfortable, the shoes have some features that make them especially good for feet. The shoes are designed with built in arch support, circulation nubs, and an orthotic heel cup to support and protect the heel. In addition, the Crocs are ventilated for cooling and filtering purposes, as well as odor and marking resistant.
How do I care for my Crocs?
Caring for your Crocs is easy. To keep your Crocs in good condition, you will want to avoid leaving them where they will be exposed to heat or sun, such as a dish washer, washing machine, or hot car, as this can cause the shoes to shrink or warp.
You can keep your classic Crocs clean by hand washing them with cold water and a mild soap.
If you have Metallic leather Crocs, clean gently with a soft rubber sponge or slightly damp rag. Use a leather cream to restore shine and a protector spray to repel water.
If your Crocs are made with Smooth Napa Leather; Remove dust and dirt with a damp rag. Use a cotton brush to apply a natural waxy shoe cream or wax. Apply slowly in spiral manner.
Patent Leather Crocs can be gently wiped off with a clean damp cloth or use a professional product which had been designed to clean patent leather. Never use harsh chemicals such as alcohol, detergent or liquid, they will remove the shine and luster from your shoes.
PU Wedges and heel material: A damp cloth should remove most dust and dirt. Avoid solvent cleaners wherever possible as these may destroy the glue used to bond the sole.
For Suede and Lambs wool Crocs; clean upper gently with soft wire brush or plastic brush, spray with impregnation spray for water repellence.
Leather Crocs and be cleaned gently with a humid rag or brush. Apply waxy shoe cream and polish/brush with soft brush, cotton or wool rag to a natural luster.
For Elastic/Stretch Material; Clean gently with humid rag or soft rubber.
What happens when the tread wears down on my Crocs?
When the tread of the outsole becomes worn, traction will decrease. After repeated use, we recommend the users check the tread of the outsole. When the tread of the outsole becomes worn, it’s time to treat your feet to a new pair!
Reporting Counterfeit / Fake Products
If you are unsure if a product you have seen or purchased is counterfeit, please call us at 800 905 443 (toll free) for help or email firstname.lastname@example.org, preferably with a picture of the product in question. You can also visit www.crocs.com.hk for pictures of our products.
若你懷疑曾看過或購買了贗品，請致電800 905 443 尋求協助，或是寄送電子郵件至customerservice_hk@crocs.com，若能附上具爭議的產品照片更佳。你也可瀏覽www.crocs.com.hk參考我們的產品圖片。