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Return Policy

New return policy with effect from 20 January 2015.

Crocs Australia will gladly accept returns on items purchased online and provide full refund subject to the following conditions:
1. The purchase was made from our website, www.crocsaustralia.com.au
2. The items must be in a resaleable condition, unworn and with tags still attached.
3. The items are returned to Crocs within 45 days of purchase.

For items deemed subject to fair wear and tear, accidental damages or misuse, a full refund will not be provided. Crocs Australia has the right to assess the condition of returned goods prior to providing a full refund. In the event of any dispute, the decision of Crocs Australia shall be final and conclusive. For exchanges, customer is required to place a new order subject to availability.




Return Instructions

To return your product, you will need to initiate a RETURN process within 45 days of your order date.

Registered Customers:
Step 1:
Log in to your account using your e-mail address and password.
Go to ‘My Account’. Under ‘Order History' section, click on ‘details, tracking & returns’ corresponding to the item you wish to return.
Step 2:
Select from the list one of the reasons for return - and fill in any additional comments you might have.
Step 3:
Mail the shoes back to:
  CROCS AUSTRALIA
  RMA-(Your order # ending with CAU) - (Your full name)
  Level 3, 47 Wellington Street
  St Kilda VIC 3182

Guest Users:
Step 1:
Go to 'Order return form'
Fill in the 'Order Number' & 'Last Name' (of shipping addressee).
Step 2:
Select from the list one of the reasons for return - and fill in any additional comments you might have.
Step 3:
Mail the shoes back to:
  CROCS AUSTRALIA
  RMA-(Your order # ending with CAU) - (Your full name)
  Level 3, 47 Wellington Street
  St Kilda VIC 3182

Note: Return shipping is non-refundable. Please allow 2 weeks processing time. Crocs retail stores do not accept any returns of purchases made online. Kindly follow the 'Return instructions' to ensure your request is processed promptly.

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