FAQs

• Customer Service: 1-866-306-3179

  
  
  

  What size Crocs should I purchase?

  Order the closest available size to your usual shoe size. If you typically wear a half-size, please see the top right corner of the shoe product description page for our size up or size down recommendation. For size charts and to learn more about Crocs fit types, see the Crocs Fit Guide.

  
  

  When can I expect my return refund?

  We issue credits after our warehouse has inspected returned items. If your returned items are in their original, unworn condition and arrived to us within the allowed return and shipping period, your refund should appear in your account's next billing cycle.

  
  

  Can I change or cancel an order I’ve already placed?

  We begin processing orders immediately. For this reason we are unable to change or cancel orders. If you have any questions about your order please contact one of our team members at: 1-866-306-3179. We cannot accept e-mail requests for order changes or cancellations.

  
  

  Can I exchange something I received as a gift?

  Yes, please contact our customer service department toll free at 1-866-306-3179 and one of our representatives will be happy to help you set up a gift exchange for you.

  
  

  Where can I purchase Crocs in my area?

  Crocs stores and retailers can be found on the Store Locator.

  
  

  What is the warranty on your products?

  Crocs™ products are covered by a 90-day warranty. If you feel you’ve purchased a defective item from Crocs.com, please contact customer service. You may also call us at 1-866-306-3179 or live chat.

  
  

  When will my order ship?

  Your order will ship within 48 hours of the date your order was placed. Upon shipment, you will receive an e-mail with the order tracking information. Your crocs.com account will also be updated with your tracking information.

  
  

  What shipping options do you offer?

  Shipping Method	Estimated Delivery Time	Cost	Delivery Days	Carrier
  Economy	7-12 business days	$4.99	Mon-Sat	FedEx Smart Post (via USPS)
  Ground	5-7 business days	$6.99	Mon-Fri	FedEx Home
  3 Day	3-5 business days	$8.99	Mon-Fri	FedEx Express
  2 Day	2-3 business days	$12.99+*	Mon-Fri	FedEx Express
  Overnight	1-2 business days	$19.99+*	Mon-Fri	FedEx Express

  
  

  Please note:

  Crocs.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. For International deliveries please see below.

  Delivery estimates apply to orders shipped within the lower 48 United States.

  3 Day, 2 Day and Overnight Delivery orders placed after 1 p.m. Eastern / 10 a.m. Pacific Time will be processed the following business day.

  Delivery to Alaska, Hawaii, and Puerto Rico may take 3-4 weeks via Economy delivery.

  APO/FPO deliveries may take 4-6 weeks via Economy delivery.

  Orders are not shipped or delivered on weekends or holidays.

  *2 day and Overnight charges will vary according to the value of your order

  
  

  Order Total	FedEx 2 Day Express	FedEx Overnight
  Under $50	$12.99	$19.99
  Over $50	$14.99	$23.99
  Over $75	$16.99	$25.99
  Over $100	$19.99	$28.99
  Over $125	$21.99	$31.99
  Over $150	$23.99	$34.99
  Over $175	$25.99	$36.99
  Over $200	$28.99	$38.99
  Over $225	$30.99	$41.99
  Over $250	$32.99	$44.99
  Over $300	$37.99	$44.99

  
  
  

  Do you charge sales tax?

  Sales tax will be applied to online purchases made by customers in all states in accordance to state/city/county regulations. Sales tax will apply to online purchases in all states—excluding Oregon, Delaware, Alaska, Montana and New Hampshire—and will be calculated and applied to your cart during check out.

  International Orders

  For International deliveries please shop the crocs site that serves your destination country. To see a full list of crocs online properties in Europe, Asia and the Americas, click here.

  How do I return merchandise I’ve purchased?

  Visit the Return an Item page, enter your order number and last name, and click start return. On the Order Details page, click start return in the right column and follow the steps to authorize your return and ship your item back.

  You can also return your unworn item to a Crocs store or kiosk with your printed receipt, within 45 days of shipment arrival. Use our Store Locator to find a Crocs location near you.

  See our return instructions for more details.

  How do I care for my Crocs?

  Caring for your Crocs is easy. To keep your Crocs in good condition, you will want to avoid leaving them where they will be exposed to heat or sun, such as a dish washer, washing machine, or hot car, as this can cause the shoes to shrink or warp.

  You can keep your classic Crocs clean by hand washing them with cold water and a mild soap.

  If you have Metallic leather Crocs, clean gently with a soft rubber sponge or slightly damp rag. Use a leather cream to restore shine and a protector spray to repel water.

  If your Crocs are made with Smooth Napa Leather; Remove dust and dirt with a damp rag. Use a cotton brush to apply a natural waxy shoe cream or wax. Apply slowly in spiral manner.

  Patent Leather Crocs can be gently wiped off with a clean damp cloth or use a professional product which had been designed to clean patent leather. Never use harsh chemicals such as alcohol, detergent or liquid, they will remove the shine and luster from your shoes.

  PU Wedges and heel material: A damp cloth should remove most dust and dirt. Avoid solvent cleaners wherever possible as these may destroy the glue used to bond the sole.

  For Suede and Lambs wool Crocs; clean upper gently with soft wire brush or plastic brush, spray with impregnation spray for water repellence.

  Leather Crocs and be cleaned gently with a humid rag or brush. Apply waxy shoe cream and polish/brush with soft brush, cotton or wool rag to a natural luster.

  For Elastic/Stretch Material; Clean gently with humid rag or soft rubber.

  Do you replace broken straps?

  We do not currently replace broken straps. However, we do offer a 45-day warranty on our products with proof of purchase. Please contact us at 1-866-306-3179, via e-mail here, or via our live chat link, and we'd be happy to assist you with the warranty process.

  
  

  How can I place an order?

  You may place an order with us by creating an online account. Once you have created an account you can log in at any time to place an order.

  If you need assistance, please call our customer service department at 1-866-306-3179.

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