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Fast Easy Returns - See More
need to return an item?

Need to return an item?

You may return your Crocs.com purchases for refund or exchange* at an official Crocs-owned retail store or kiosk. Retail partners such as sporting goods and department stores will not accept Crocs.com purchases for return.

*Product assortments vary by store and some stores may not carry products from our online assortment. To find out if a product you want to exchange is available at a store near you, please contact customer service @ 1-866-306-3179.

Please Note: At this time we are unable to credit Paypal orders when items are returned to a crocs owned store. If you made a purchase online using Paypal and are returning your item(s) to a crocs owned store, you will receive a crocs gift card in the amount of the return refund, redeemable at Crocs owned stores or at crocs.com.

Need to return an item?

You may return your Crocs.com purchases for refund or exchange* at an official Crocs-owned retail store or kiosk. Retail partners such as sporting goods and department stores will not accept Crocs.com purchases for return.

*Product assortments vary by store and some stores may not carry products from our online assortment. To find out if a product you want to exchange is available at a store near you, please contact customer service @ 1-866-306-3179.

Please Note: At this time we are unable to credit Paypal orders when items are returned to a crocs owned store. If you made a purchase online using Paypal and are returning your item(s) to a crocs owned store, you will receive a crocs gift card in the amount of the return refund, redeemable at Crocs owned stores or at crocs.com.

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