Need to return an item?
You may return your Crocs.com purchases for refund or exchange* at an official Crocs-owned retail store or kiosk (green/orange icons on map ). Retail partners such as sporting goods and department stores will not accept Crocs.com purchases for return (red icons on map ) .
*Product assortments vary by store and some stores may not carry products from our online assortment. To find out if a product you want to exchange is available at a store near you, please contact customer service @ 1-866-306-3179.
Please Note: At this time we are unable to credit Paypal orders when items are returned to a crocs owned store. If you made a purchase online using Paypal and are returning your item(s) to a crocs owned store, you will receive a crocs gift card in the amount of the return refund, redeemable at Crocs owned stores or at crocs.com.