Need to return an item?

You may return your Crocs.com purchases for refund or exchange* at an official Crocs-owned retail store or kiosk (green/orange icons on map ). Retail partners such as sporting goods and department stores will not accept Crocs.com purchases for return (red icons on map ) .

*Please Note: Product assortments vary by store and some stores may not carry products from our online assortment. To find out if a product you want to exchange is available at a store near you, please contact customer service @ 1-866-306-3179.