Credits & refunds
Your authorized return will be refunded to the credit card you used to make your purchase. Your refund should appear in your account’s next billing cycle.
When you return an item by mail because it wasn't quite right using our online return process, you'll get a coupon code for free economy shipping on your next order at crocs.com.
Please note: We will deduct $7.50 from your refund if you use the prepaid label included with your purchase. Or, if you prefer, you may pay to ship with a carrier of your choice.